Why feedback systems can come up short
Thank you for stopping by
Chances are you’ve come here because seen one of our posts about why feedback systems often come up short, and you’d like to learn more.
So would it be worth exploring? If you knew how to make your organisation’s feedback systems deliver everything they need to all the time, would it make a big enough difference to day-to-day working life, and to your career over the longer term?
We’ve a few questions for you to help you decide.
Do any of these resonate with you or members of your team?
- Clients who can’t always tell you what they want (but they’ll know it’s what they want when they see it).
- Clients who sometimes move the goalposts midway through a project or cancel it after you're already put in loads of work.
- Not having enough budget to do the job as well as you feel it could and should be done.
- The measurements showing people are receiving the communications, but the outcomes aren't materialising.
- Not having as much influence in the organisation as you want and need.
- Not having as much certainty as you'd like in the amount of business value you're adding.
- Employees complaining they're not being kept informed.
Maybe you don’t recognise all of these. Even so, is it possible that – unrelated though they may seem – nailing the feedback system could go a long way to providing the solution? How useful would that be?
Do these issues matter to you?
Chances are you’ve been living with at least some of these issues for a while (if not forever). Importantly, then, when you think about the ones you recognise, how do you feel?
What impact do they have on your reputation; your sense of fulfilment, and your general feel-good factor?
And how about the rest of your team? And your clients? And your organisation as a whole?
It’s probably not ideal. And perhaps you’ve tried things in the past to address these issues. Or maybe you’ve become resigned to them, because this sort of thing just comes with the territory.
If it’s the latter, we absolutely hear you. There’s no point tying yourself in knots over problems which everyone else seems to have too – and to which there seems no solution.
Do they matter to your organisation?
Importantly though, they also have the potential to adversely affect:
- leaders’ and managers’ decision-making,
- employee performance and retention
- operating costs
- consumer and employer brand value…
…which suggests you could be a bit of a hero were you to solve them.
‘The IC Feedback System: four essential building blocks’: a FREE download
So, what if there was a way of understanding all those challenges you’ve inherited?
What if there really could be a key to getting:
- clients to always know what they want before they see it.
- clients keeping the goalposts in the same place, and starting a project only when there's a reasonable chance it'll be completed
- all the budget you need.
- the delivery of outcomes going hand in hand with the receipt of communications
- all the influence you want and need
- justifiable confidence in the business value you're adding
- employees reporting that they always feel fully informed?
And when you think about those issues, and the number of years you’ve already been putting up with them, would it be worth ten minutes of your time to understand their root causes?
Especially if those causes are ultimately solvable?
If it would, we believe you’ll find this download really valuable.